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STANDARD LABOR RATES: 

Many of our common procedures are billed per procedure and not based on an hourly rate as detailed in our estimates.  Tasks completed based on an hourly rate will be billed at $90/hr.  Troubleshooting Visits and Service Calls may include a trip charge and can be up to $150 for the first hour, and $90 for all subsequent.  Emergency Service Calls outside business hours and Rush Visits outside regularly scheduled appointments can be subject to double usual rates.

EFFICIENCY AND QUALITY WORK:

The inherent challenges within the architecture or spaces of a job site, or with customer provided equipment, are not always clear until a project has commenced.  We do our best to inform the customer when additional labor is foreseen.  The labor on our Estimates are 'estimates' based on our experiences with what is customary and usual in previous and similar situations.  Additional labor may be added to an invoice if additional labor is required to provide the best quality work.  If we complete a job faster than expected, labor may be credited back to the client.  

SCHEDULING:

Standard projects are scheduled in order the initial deposits are received.  This can sometimes be adjusted depending on project urgency if possible.  Installations may be affected by product availability and back orders.  Often alternative products are available to avoid prolonged project delays.

CANCELING A PROJECT:  

Once a deposit is received to initiate a project and product is placed on order, a restock and resource fee equal to 15% of the 'project total' will be withheld from reimbursement in the event of project cancelation.